Shop by Category

Terms & Conditions

Terms of use

1. Introduction - General

The online store welcomes you. The store sells a wide range of products sold by the company Fitsaki Aikaterini, based in Heraklion, Andrea Papandreou 121, PC. 71414 (tel. 2810 259593, e-mail:

Before browsing the website and making your purchases, we urge you to carefully read the terms of use that govern both the protection of your personal data and the security of your transactions, as well as the presentation, sale, packaging, transport, possible return and delivery of our products displayed on this website.

The unconditional acceptance of these terms of use by you is presumed both by navigating you to and by implementing any transaction and / or communication with you. If you disagree or wish to reserve for part or all of these terms, you may send your relevant e-mail to

In any case, our Company retains the absolute right to modify, renew or upgrade at any time and without prior notice in any way to the user-consumer - member of the website, cumulative or alternative part or all of these terms of use, The content of and the interface, structure, or configuration of and its technical specifications.

Finally, the Company reserves the right at any time, unreasonably and without prior notice in any way, to the user-consumer - member of the website to cancel, suspend or terminate the operation of the site. The unreserved acceptance of the user - consumer - member of the website implies by itself navigating it.

2. What offers

The online shop offers all Internet users the opportunity to buy at a competitive price a wide range of care and care products, promoting, promoting and re-selling the products of its suppliers. The company selects at its sole discretion the products that will present to the consumer through as well as their renewal and / or withdrawal at any time, without justification and without prior notice in any case.

Finally, the company's pricing policy and methods of promoting sales through bids and / or discounts are exclusively determined by the company and may modify them at any time without prior notice in any way.

3. Purchase - Order Types works with a number of suppliers, importers and manufacturers, from Greece and abroad.

Orders are completed with specific procedures, as detailed below. Sometimes, for reasons not attributable to, there is a case that a product that is available on the website is ultimately not available or not deliverable within the delivery time indicated on In order to be fully aware of the development of the order you have placed but protected against any such cases, read the following detailed description of the ways and procedures for submitting and completing orders:

3a. Order with e-mail

You send a detailed e-mail to with a clear description of the products and items you want to order, their codes, shipping and payment and pricing details.

You will soon receive a response to confirm your order or for additional information if your order is incomplete.

3b. Phone Order

To order by phone, call 6975875343 to specify the types and quantities of your order, the way of shipping and payment, and pricing information.

3c. Order through the online store

At you can place an order request without registering as a user but as a visitor. However, recommends that you register as a user before placing your order for the first time to make your service easier and better.

Select the products you want to buy through the online store, place them in the shopping cart and buy them by filling in the online form with the necessary details following the easy process as automatically developed by the e-shop mechanism. Customers are asked to give their correct personal details as well as the correct shipping address details. If the customer declares the wrong items and the post office be unable to identify the recipient, the parcel will be returned back to In this case, our company is obliged to return to the customer only the amount of the goods, since the transport costs are borne by the customer.

Once the order has been submitted, an email is received with the details of the order request that our company will receive. Every time you submit a request for order to, you must have accepted the present terms of use that govern our transactions as a whole.

Your requests are received by with the express reservation of in-depth review of the availability of the products included in the ordering request, since the processing of the request by has not yet begun.

Lastly, we inform you that follows a strict privacy policy and only with your explicit consent (which you grant by submitting the form) is collected and processed in the safest and most diligent way.

4. Edit Request for Order

At this stage, thoroughly checks the availability of all the products mentioned in the order request and informs you about the delivery time by confirming the order. Subsequently, the shipment of the products takes place based on the delivery schedule of the courier company. If one of the items you ordered is not available, or it is an item that is available at the online store "On Request", will contact you to inform you of the delivery time. Communication can be through e-mail or telephone. In the event that for any reason none of the above two communications is feasible for a period of 10 days from the sending of your request, your request will be automatically canceled and you will have to send a new request again to us.

5. Delivery of Products - Delivery Methods

At the same time as your order is confirmed, also informs you about the delivery time of the products you have selected, which depends on the availability of the products you have ordered and the area you have selected to be send the products to you. The order execution process begins on the next business day following the confirmation of your order and the amount in the company's account. Except for the delivery method, cash on delivery, where in this case only confirmation of the order is required after the amount will be paid up on delivery of the parcel. We have to inform our dear customers that for orders confirmed on Friday, their execution and delivery at the Greek Post Office is starting on Monday and if it is not a day off. In the case of a credit card payment (this form of payment is not provided initially), your personal presence is required upon receipt of your order by showing your credit card and your identity to the delivery agent. proceeds to deliver the parcel to the Hellenic Post Office, writing on the parcel as the recipient information, what the customer has registered with in our system. The is not responsible for any incorrect information entered by the customer in the system. is not responsible for any delays due to force majeure or events beyond its control. Indicatively and not exhaustively, our company is not responsible for reasons of delay of delivery due to delays in customs, intermediate loading / unloading places, detentions, strikes or other strikes affecting the delivery of products to our company's warehouses by our suppliers, etc.

In any event of delay, our company will make every effort to contact you with the information you have given it to inform you and consult with you about the new delivery or delivery of another product. Although our company takes every possible measure to meet your need for information regarding any product unavailability, there is a possibility that there may be an unexpected shortage or unavailability of the product from our suppliers even after you have confirmed your order.

In this case, our company will again make every effort to contact you with the information you have given it to inform you of all possible completeness and to arrange with you for the new delivery or delivery of another product or the cancellation οf the order for both parties and the non-refundable refund of the money you have paid within a reasonable time.


The delivery of products within Greece is getting with Greek Post Office and the charges are:


έως 1kg =3,00

1,1 - 2kg = 3,50

2,1 - 3kg = 4,50

3,1 - 4kg = 5,50

4,1 - 5kg = 6,50

5,1 - 6kg = 7,50

+ 3,00 euro cash on delivery fee


έως 1kg =3,00

1,1 - 2kg = 3,50

2,1 - 3kg = 4,50

3,1 - 4kg = 5,50

4,1 - 5kg = 6,50

5,1 - 6kg = 7,50


The delivery of products for abroad is getting with Hellenic Post and TNT/Fedex company, shipping costs are incurred by the customer and customs clearance costs are incurred by the recipients.

Shipping charges are:


until 1kg = 16.50

1.01-2.0kg = 16.90

2.01-3.0kg = 18.00

3.01-4.0kg = 18.50

4.01-5.0kg = 18.90

5.01-6.0kg = 19.50


until 1kg = 22.50

1.01-2.0kg = 22.90

2.01-3.0kg = 24.50

3.01-4.0kg = 24.90

4.01-5.0kg = 25.50

5.01-6.0kg = 26.50



until 1kg = 28.90

1.01-2.0kg = 29.50

2.01-3.0kg = 32.00

3.01-4.0kg = 32.50

4.01-5.0kg = 33.50

5.01-6.0kg = 34.50



until 1kg = 25.50

1.01-2.0kg = 25.90

2.01-3.0kg = 28.00

3.01-4.0kg = 28.50

4.01-5.0kg = 29.00

5.01-6.0kg = 30.50


until 100gr = 7.00

101-250gr = 8.50

251-500gr = 12.00

501-1.0kg  =16.50

1.01-2.0kg = 26.00

2.01-3.0kg = 44.00

3.01-4.0kg = 52.00

4.01-5.0kg = 60.00

5.01-6.0kg = 68.00

Delivery times for Greece are estimated 5-10 business days.
Delivery times for abroad with Hellenic Post are estimated  from 7 to 20 working days  and in some cases (long-haul countries eg. Australia, USA) may reach 30 working days.
Delivery times for abroad with TNT/Fedex are estimated from 7-12 working days. In case that some areas of Europe are considered remote for TNT/Fedex, then these areas are served by Hellenic Post.
Shipping prices include the minimum cost of parcels's packaging.

6. Payment Methods
To pay for the products you are interested in buying, you can choose from the ways suggested by our company. First you decide which payment process suits you. Then choose the appropriate form of payment at the appropriate place on your order form and then enter your required details. We recall that our company follows a strict policy of protecting your personal data and all payment information you send to us is collected and processed with complete security and diligence and only upon your consent given by sending your request for your order. With regard to the payments with credit cards (it will be available in the future), our company, in cooperation with the affiliated financial institutions, takes all the necessary security measures to ensure maximum protection in your online transactions. Below are the ways to pay for orders:
6a. By bank deposit.


IBAN: GR32 0171 4330 0064 3314 5013 050



In this case, the order is sent after confirmation of the exact amount of the order or as soon as the nominal deposit has been sent by e-mail or fax. Delivery time starts from the date of confirmation of the deposit or the date of the deposit.

6b. Payment with PayPal.

Payment with PayPal is subject to the strict terms of trade imposed by PayPal.

6c. Cash on order Method.

Applies only to orders within Greece. Payment upon receipt of cash order. The deposit has a charge of 2,30 €.

7. Pricing Orders

It is possible that the document to be issued for your order is a proof of retail sale.

8. Recovery - Return of Products

In the event that the customer does not receive the order he has submitted, he is charged, on the one hand, with any amount charged to the store for the delivery of the goods to him and, on the other hand, with the direct cost of returning the goods. Prepayments that may have been paid are not refunded, especially in the case of special orders (products displayed on-line at "order" which does not hold in stock but supplies them at customer's request).

If the post office be unable to identify the recipient of the package for any reason, the parcel is returned back to In this case our company is obliged to return to the customer only the cost of the products and not the transport costs.

Refunds are only accepted if the products that the buyer wants to return are in the same condition as received, without being unsealed or tampered with, with the retail receipt or invoice and all accompanying documents. In any case where the customer wishes to return the products he has purchased from the online store, he should notify us in writing to: FITSAKI AIKATERINH, ANDREA PAPANDREOY 121, AMMOUDARA GAZIOY, 71414, HERAKLION CRETE, GREECE or at, indicating the full details (date and number) of the relevant purchase receipt. Note that the exercise of this right (sending the request and the product) should take place no later than 14 days from the date of receipt by the customer. Proof of receipt and return dates: courier or mail stamps or shipping company stamps in any other case on the day of dispatch or receipt of the product from our warehouses. Subject to a written approval from the store, the address to which the products to be returned is:


In the event that products are returned damaged or incomplete, the online store has the right to claim compensation from the customer, the amount of which will be determined by the status of the products, and unilaterally and unconditionally to set aside in whole or in part its claim to the customer.

Our company takes all necessary measures to ensure that all products are packed in a very careful way to receive them without damage. In order to avoid any inconvenience, our shop advises our customer at the time of delivery of his order to carefully check the status of the products sold and the intact packaging in order to detect any obvious defects (eg Broken goods, etc).

If it finds a defect, it must contact our online store immediately after delivery, the same or, at the latest, the next working day, either by phone at 6975875343 or by sending us a relevant e-mail to our sales@olivecosmetic .com.

9. Cancel Order

Depending on the stage of the order in progress, the customer will be informed of the options that he has. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the customer will be liable for damages caused by the cancellation of the order.

10. Website content, use and operation

Both the company and the consumer are bound to the correct use as well as the good faith and operation of the website. We recommend that you use the latest versions of browsers and Adobe Flash Player to display additional graphics.

The user - consumer - member of acknowledges and accepts that using some of the services of may need to download some upgraded e-

programs to your PC. The company retains the exclusive right, and the consumer accepts it unconditionally, to ceases permanently or temporarily the operation of with or without warning to users / members and visitors of

In any case, the user - consumer - visitor - member undertakes and accepts that it will not use for sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, annoying, slanderous, defamatory, vulgar, obscene, libelous, a violation of someone else's privacy, showing empathy, or expressing racial, ethnic or other discrimination, may cause harm to minors in any way and is not entitled to be transmitted under the law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by agreements Confidentiality) violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties,

contains software viruses or any other code, file or program designed to interrupt, damage, destroy or operate the operation of any software or computer hardware intentionally or unintentionally in violation of applicable Greek and Community law and regulations May interfere with third parties in any way and any content is used to collect or store personal data about other users.

The company takes care of the correct and accurate publication of all the information related to the products promoted and projected by However, our company is not responsible for any errors in the operation of the e-shop, the information displayed and displayed (such as, but not limited to, the price, availability, photo, kind, etc.) that may be due to technological failures and errors, typographical and / or "human" mistakes and / or incorrect information from suppliers, even if it is negligent. Please, if you find any error before and / or after completing your order, please send us an e-mail to and / or contact us at 6975875343. In any case, however, if you find an error, we ask that you do not proceed with sending an order request before our company is notified to clarify this issue.

Our company's marketing strategy and pricing policy are fully in line with anti-competitive provisions. For this reason, the prices of products sold on may differ from other similar products sold at other points of sale as our company makes occasional product offers or other promotions whenever it deems necessary to achieve of its business objectives. Our company has the exclusive right to change the price of any product, at any time, unreasonably and without prior notice.

11. Copyrights

The entire content of is the intellectual property of the company and is protected by the relevant provisions of applicable national and international law and international intellectual property conventions. Indicatively, texts, logos, logos, lay-out of, programs, photographs, designs, commercial and financial data, etc. are not covered by the company's intellectual property our third-party intellectual property rights, such as Partners, affiliates, etc.

It is expressly forbidden to copy, distribute, store, reproduce, republish, transfer, process, modify, and any related action in whole or in part, without any express prior written consent of the Company. Any action contrary to the above prohibition may be an infringement of our company's intellectual / industrial property rights. The Company expressly reserves any legal right to claim any positive and consequential damages to it.

The company has the ability to make commercial use (either by itself or by third parties) of all data displayed on and to modify these data whenever it wishes with or without prior notice from members, who unconditionally accept this ability of the company.

12. Personal Data

Our company takes every possible care to receive from you your full and correct information. As a result, our company has no responsibility in the event that any of its contractual or legal obligations are not properly executed and / or timely due to your sending incorrect personal details.

In particular, any notice that will be given to us at the email address you have given us (eg for lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information you provide. The same applies to the communication and shipping address of the products as well as to the telephones. In any case, you are required to re-update your information whenever a change occurs.

Our company collects your absolutely necessary personal data solely in the context of conducting transactions with and communicating with you to complete our transaction between us. In any case, you have the ability to visually access your data and request the deletion of your information. Your data is retained by our company only for as long as you are a registered user of and / or for as long as your transactions are executed with us and are deleted as soon as you have been unsubscribed by us and / or the transaction has been completed with you.

Your personal data is not disclosed to any third party and managed exclusively by our company, with the exception of: (i) data relating to the execution and settlement of electronic payments by credit card; and (ii) data strictly necessary for the execution of Order from our partner companies.

All of your data is protected and managed in accordance with the terms and conditions of Greek law, and our company follows strictly all the rules established by the relevant legislative framework. Also, all of your data, data and transactions are governed by the principles of confidentiality of communications (electronic and non-commercial) and commerce and all necessary measures are taken to protect and safeguard their confidentiality during the transmission and / And execution of transactions.

The user - consumer - member of should also preserve the confidentiality of its data and not disclose to third parties (albeit from its negligence) or allow the use of the information by third parties. It is also recommended to change the password at regular intervals. The company reserves the right to make any damages whatsoever due to a breach of the above obligations of the user-consumer of Finally, in order to complete the ordering process, you agree to send automated or personalized emails both directly to your PC and personally to the email address you have communicated to us, as well as any telephone communication on the telephones you have communicated to us, by employees of the company us.

13. Cookies has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are small text files that are sent and stored on the user's computer, allowing sites such as to function seamlessly and without any technical anomalies, collect multiple user options, identify frequent users , To facilitate their access to it, and to collect data to improve the content of the site. Cookies do not cause harm to users' computers or to files stored on them. We use cookies to provide you with information and to process your orders while automatically leaving your site. Please keep in mind that cookies are absolutely necessary for the site to work properly and seamlessly.

14. Data and Transaction Security

Our company takes all necessary measures (encryption of data, etc.) for the unimpeded safeguarding of personal data and transactions. Customer data is not disclosed to third parties and while browsing the site remain encrypted and thus not visible to third parties unauthorized. Encryption is valid at all stages and procedures for the transaction and delivery

of your personal data - data from and to as illustratively in the shopping cart, the desired product list, your registered user's personal page, the registered account creation page Log in, the order form, when transferring data to and from the company, etc.

Also, in the process of executing credit card payments, credit details remain encrypted and are not disclosed to any third party. The codes used for your identification are: i) the E-mail or username and ii) the Personal Security Password, which each time you enter them give you access with absolute security to your personal data. You can alter the above codes whenever and as often as you like.

The only person who has access to your information is you through the above codes and you are solely responsible for keeping secrecy and hiding it from third parties. In case of loss or leakage you should immediately notify to us, otherwise our company is not responsible for the use of the password by an unauthorized person.

For security reasons, we recommend that you change these codes at regular intervals and avoid using the same and easily traceable codes, using not only letters and numbers, but also symbols to create your passwords.

15. Limitation of Liability of the Company

The user-consumer - member of expressly, irrevocably and unreservedly accepts the company's absolute right to discontinue the use of the access codes to services and to discontinue the availability of content and information whenever she considers that these terms are being violated by him. In addition, the company may suspend, suspend or modify the operation of in whole or in part, permanently or temporarily at any time, with or without prior notice of the user-consumer member of

The company is not responsible if, for any reason, including negligence, the operation of is interrupted or it becomes difficult and / or impossible to access it and / or if, despite the security measures in place, "viruses" or other harmful software and transmitted to user / visitor terminals, or if third party unauthorized persons interfere in any way with the content and operation of the site, making it difficult to use or cause problems in proper operation or by intercepting data relating to the personal data of customers and registered users of

Further, the company has no responsibility in relation to the consumer's communication with third parties that may be advertised on, and is not responsible for any matter arising from the possible conclusion of any commercial transaction between the user / member and the third advertiser.

Furthermore, our company is not liable in any way for any legal or civil and / or criminal claims, nor for any damages (positive, special or incidental, which are indicative, but not limited, alternatively and / or cumulatively, Data, lost profits, monetary satisfaction, etc.) by users - consumers - members of or third parties due to a cause associated with the operation or not and / or use of and / or inability to provide services and / or information made available by the company through and / or any unauthorized Third party interventions in products and / or services and / or information made available through it and / or security gaps created.

In any event, however, and if any of the above is due to a proven deception of the company, the company is liable only to cover any positive damage suffered by the injured party and directly related to the above and the company's deception. Similarly, all limitations of liability contained in these terms of use that are acknowledged and accepted by the user - consumer - member of as a whole, are valid and are in accordance with good faith and fair trade practices.

16. Links to other Web sites may contain references to websites for content and services for which they are not responsible. The company does not guarantee the lasting and secure accessibility of websites that may contain references to

17. Applicable Law - Jurisdiction - Final Provisions

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International Provisions, as applicable and interpreted in accordance with the rules of good faith, business ethics and economic and social purpose Right. The nullity of a specific term herein does not affect the validity of the other terms, but automatically ceases to apply.

Any omission to exercise a specific right or term from resulting from this does not constitute a waiver of this. Competent Courts for resolving any dispute arising from this is defined by the Courts of Crete in Heraklion.

Customer Care


We would like to inform our customers that due to the COVID-19 pandemic and the emergency measures that are taken from time to time by all countries, there may be delays in the delivery of parcels. There is an increased volume of parcels in postal systems and delivery times in many countries have been doubled.

Thank you.